Your 24/7 AI Receptionist — smart where it matters, human where it counts.
Africa’s WhatsApp-first AI voice receptionist for businesses. Answers every call, speaks your customer’s language, and keeps you connected — day or night.
- Multilingual (EN/FR/PT)
- POPIA-aligned
- No dev team needed
Always On
Answer, qualify, and summarise calls 24/7 — no missed leads.
Fast Setup
Be live in under an hour. Port your number or get a new one.
Smart Summaries
Transcripts and key data after every call, sent to your inbox or CRM.
Now & Next
Who We Are
WhatsApp-First, Multi-Channel by Design
Busy Board helps African businesses capture every customer call — day or night — without hiring a full-time receptionist. We’re WhatsApp-first, with SIP/PSTN fallback for resilience.
- 24/7 call handling with natural, human-like AI voice.
- Bookings, FAQs, and intake — sent with summaries and transcripts.
- POPIA/GDPR-aligned defaults and optional data retention controls.
Built for Voice-First Teams
Designed for clinics, logistics operators, hospitality teams, and busy service providers who can’t afford to miss a call.
Start with WhatsApp voice, add SIP/PSTN when you’re ready — no heavy IT lift required.
Features built for African Businesses
Everything you need to automate calls and delight customers.
AI Receptionist
Handles calls naturally in multiple languages so you never miss a lead.
Summaries & Transcripts
Every call summarised with key details extracted — ready to share or file.
Bookings & CRM Sync
Schedule appointments and push notes to your CRM automatically.
WhatsApp + SIP/PSTN
Built for Africa’s networks: resilient, flexible, and always reachable.
Escalation to Human
Route urgent calls to your team or mobile based on time or topic.
Analytics Dashboard
Track call volume, satisfaction trends, and agent performance.
Inside the Busy Board Dashboard
See your calls, topics, sentiment, and AI agent performance — all in one view.
Real-time visibility into your business
Track live calls, customer intent, sentiment trends, and agent performance — all from one dashboard.
- Live call analytics & sentiment monitoring
- Top call topics automatically extracted
- AI agent performance & recent transcripts
Built for your industry
WhatsApp-first with phone (SIP/PSTN) fallback to keep you reachable, even during outages.
Answer patient calls around the clock. Book appointments, manage reminders, and route emergencies to the practitioner on call.
- 24/7 patient line with AI receptionist
- Bookings and reminders via calendar links
- POPIA-aligned defaults and optional transcript storage
- Escalation rules for after-hours emergencies
Capture reservations and guest inquiries 24/7 in multiple languages. Share directions, rates, and availability instantly.
- Qualify and book guests automatically
- Answer FAQs on pricing and amenities
- Summaries sent to staff in real-time
- Dedicated business number and WhatsApp
Confirm pickups, reroute drivers, and handle inbound jobs while on the move — with summaries pushed to dispatch.
- Capture job details while teams are on the road
- Instant call summaries for dispatch and ops
- Standard quotes via a knowledge base
- WhatsApp + SIP/PSTN reliability
For law firms, consultants, and accountants: never miss a client inquiry. Automate intake and schedule consultations.
- Professional 24/7 answering
- Consultation booking and reminders
- Call summaries to prep for meetings
- Intelligent routing for urgent matters
Plumbers, electricians, and other trades: let your AI book your next job while you’re on-site.
- Answer calls while you’re on the job
- Instant quotes for standard services
- Appointment booking via calendar links
- Smart summaries so you know what to bring
WhatsApp SIP Trunking
If you want the WhatsApp calling capability without the AI receptionist — no problem, we’ve got you.
WhatsApp calls, now inside your PBX
Receive WhatsApp voice calls directly inside your existing PBX, IVR or call centre — using the exact same queues, agents and call flows you already rely on. No new systems, no dashboards and no learning curve for your team.
- Works with any SIP-based PBX (Asterisk, 3CX, Avaya, Cisco, Genesys, FreePBX, etc.)
- Use your existing agents, recordings and reporting tools
- Your customers call you on WhatsApp — your team handles it like any normal call
- Perfect if you want WhatsApp capability without enabling AI
Pricing
R99 / month per WhatsApp trunk
Includes WhatsApp number mapping, SIP provisioning, uptime monitoring and support.
R0.10 per minute for incoming WhatsApp calls
Billed per second.
Coming Soon
- International phone numbers (DIDs) for multiple countries
- Call forwarding packs & multi-destination routing
- Optional blending with the Busy Board AI receptionist — when you're ready
No AI required — just pure WhatsApp call delivery.
Simple, transparent pricing
All prices in ZAR, billed monthly. Inbound AI minutes included; overage billed at R10/min.
Starter
Individuals & solopreneurs (inbound calls).
- 1 User
- 1 AI Agent
- 300 mins AI Receptionist
- Call summaries & transcripts
- 2 Knowledge Base articles
- Email notifications
- Email & chat support
Business Pro
Growing teams (inbound calls).
- All Starter features, plus:
- 4 Users, 3 Agents
- 600 mins AI Receptionist
- 6 Knowledge Base articles
- Recordings & transcription
- Topics extraction
- 1 automated call workflow
- Email & SMS notifications
Premium
Advanced features for scaling businesses.
- All Business Pro features, plus:
- 10 Users
- 900 mins AI Receptionist
- Transfer calls to external numbers
- 20 Knowledge Base articles
- Sentiment analysis
- 10 automated workflows
Enterprise
Custom solutions for large organisations.
- All Premium features, plus:
- Custom onboarding
- Unlimited outbound calls
- Enterprise security & SLA
- Developer support
- Custom reporting
- Private cloud / on-prem options
Add-ons: CRM sync, multilingual expansion, analytics. Overage at R10/min beyond plan allowance.
Security & Compliance
Enterprise-grade practices, right-sized for your business.
- POPIA/GDPR-aligned processing defaults
- Audio is ephemeral by default; transcript storage optional
- Per-tenant data isolation and access controls
- Audit trails and export on request
- WhatsApp-first with SIP/PSTN fallback for resilience
- Encryption in transit & at rest for stored artefacts
- Role-based access and incident response playbooks
- On-prem/private cloud options for enterprise
Need a DPA? Contact us and we’ll share our standard terms and data flows.
Frequently Asked Questions
Still have questions?
We’ll help you choose the right plan and get live quickly.
What languages are supported?
English, French, and Portuguese now — isiZulu, Afrikaans, Hausa, and Swahili coming soon.
Can I use my existing business number?
Yes. Port your current number to Busy Board or get a new one with zero downtime.
How long does setup take?
Most businesses are live in under an hour — no coding required.
When will Busy Board be profitable?
Our model reaches breakeven at about 130 SME customers.
Do you offer on-prem or private cloud?
Yes — available on Enterprise plans for data-sovereignty needs.
Join the Pilot Cohort
Now onboarding businesses in healthcare, hospitality, and logistics.
Fast setup & white-glove onboarding
We configure WhatsApp voice, SIP/PSTN fallbacks, business hours, and handoff rules for you.
Pilot discounts & co-marketing
Preferential pricing during pilot, with optional case studies and PR (your permission required).
Shape the product for your industry
Your feedback drives intake flows, booking links, CRM updates, and more.
Contact Us
Have questions or need a custom plan? Get in touch with our team today.
Our Address
21 Village Way
Sunningdale, Durban, 4051, South Africa
Contact Us
Phone: +27 31 023 2388
Email: support@busyboard.co.za
Business Hours
Sales: Mon - Fri: 9:00 - 17:00
Support: 24/7 Online Support
